Have you ever felt like your technology department and faculty speak a different language? Nothing is more frustrating when you need tech assistance and you feel like you get more questions than answers. However, can you really blame the technology department for not knowing what do to when your email request states, “I need a new blue thingy for my whatchamacallit” (I need a new internet cord for my multimedia cart) or “My Elmo is broken. I can’t see anything.” (The document camera, not the fuzzy red guy from Sesame Street, is turned on but not displaying on the LCD.)
In order to make life easier and avoid the back and forth barrage of emails, when possible include a picture with your request. Having issues on the computer, take a screen shot. Missing a cord, take a picture and show them what you do have. When in doubt break out your cell phone and snap a pic. Frustration and email avalanche avoided and help is on the way!
Try to keep in mind that we, as educators, expect our students to learn and embrace appropriate vocabulary. So when dealing with tech support it might be nice to at least attempt to speak their language. It’s also important to teach students the proper terminology when using tech in your classroom. You never know when one of those students might be your next tech director!